Slotozen Casino Privacy Policy

At Slotozen, we are fully committed to protecting your personal data and ensuring your privacy is respected at every stage of your interaction with our platform. This Privacy Policy explains how we collect, use, store, and share information about you when you visit slotozen.com or use any of our services. By accessing our website or creating an account, you agree to the practices described in this document. We encourage you to read it carefully before using our online casino.

1. Who We Are

Slotozen Casino is an online gaming platform licensed under Curaçao, established to provide a safe and entertaining environment for players across Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia, among other markets. We operate in compliance with applicable data protection regulations and take our responsibilities regarding your personal information seriously. If you have any questions about how we handle your data, you can reach our support team at support@slotozen.com.

2. Information We Collect

When you register and use our services at Slotozen Casino, we may collect the following categories of personal data:

• Registration data: Your full name, date of birth, email address, residential address, and chosen username during the slotozen login process.
• Financial data: Payment method details, transaction history, deposit and withdrawal records.
• Verification data: Government-issued identification documents required for account verification and responsible gambling compliance.
• Technical data: IP address, browser type, device identifiers, and access logs collected automatically when you visit our site.
• Usage data: Your gaming activity, bonus usage (including slotozen bonus codes, slotozen free spins, and slotozen promo codes you redeem), session durations, and preferences.
• Communication data: Records of your interactions with our customer support team via live chat or email.

3. How We Use Your Information

At Slotozen Casino, we use your personal data for the following purposes:

• To create and manage your account, including processing your slotozen casino login credentials securely.
• To process deposits, withdrawals, and bonus activations, including promotional offers such as slotozen no deposit bonus codes and slotozen free spins promo codes.
• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations under our Curaçao licence.
• To send you relevant communications about your account, bonuses, and promotions — including the slotozen bonus code no deposit offers, Weekend Reload promotions, and Birthday Bonus details.
• To maintain the security and integrity of our platform, detect fraud, and prevent unauthorised access.
• To improve our services, personalise your experience, and develop new features based on how players interact with our casino.
• To fulfil our legal obligations and respond to regulatory requests.

4. Legal Basis for Processing

Our Slotozen online casino processes your personal data based on the following legal grounds:

• Contractual necessity: Processing is required to provide you with our gaming services and manage your account.
• Legal obligation: We are required by law to perform identity verification, report suspicious activity, and maintain accurate financial records.
• Legitimate interests: We process certain data to protect our platform from fraud, improve user experience, and maintain service quality.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw it at any time by contacting us at support@slotozen.com.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience at Slotozen Casino. These tools help us remember your preferences, analyse site traffic, and deliver personalised content. You may manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our site. Our use of cookies is governed by a separate Cookie Policy available on our platform.

6. Sharing Your Personal Data

At Slotozen Casino, we do not sell your personal information to third parties. We may, however, share your data in the following circumstances:

• Service providers: We work with trusted third-party vendors — including payment processors such as MasterCard, Visa, MiFinity, Neosurf, and CoinsPaid — who assist us in delivering our services.
• Game providers: Our partner studios, including Pragmatic Play, Play'n Go, BGaming, Push Gaming, Yggdrasil, and others, may receive aggregated usage data to improve game performance.
• Regulatory authorities: We may disclose your information to licensing bodies or law enforcement when required by law or regulatory mandate.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

7. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil our legal, regulatory, and contractual obligations. Upon account closure, we may continue to store certain records for up to five years to comply with AML and financial reporting requirements. Once data is no longer required, we securely delete or anonymise it in accordance with our internal data governance procedures.

8. Security of Your Data

At Slotozen Casino, we implement robust technical and organisational measures to safeguard your personal information against unauthorised access, loss, or disclosure. These measures include encrypted data transmission, secure server infrastructure, and strict internal access controls. While we strive to maintain the highest standards of data security, we cannot guarantee absolute protection over the internet and encourage you to use strong passwords and to keep your slotozen login credentials confidential.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data.
• Right to restrict processing: You may ask us to limit how we use your data under specific conditions.
• Right to data portability: Where applicable, you may request your data in a portable format.
• Right to object: You may object to data processing conducted on the basis of legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us directly at support@slotozen.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Restricted Jurisdictions

Our services are not available to residents of certain countries, including the United States, United Kingdom, France, Spain, Sweden, Russia, and many others listed in our Terms and Conditions. If you are located in a restricted territory, you must not register or attempt to access our platform. We are unable to process or retain personal data submitted by users from restricted jurisdictions in connection with an active gaming account.

11. Children's Privacy

Our Slotozen Casino platform is strictly intended for adults aged 18 or over (or the legal gambling age in your jurisdiction, if higher). We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from an individual under the permitted age, we will promptly delete such data and close the associated account.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on the Slotozen Casino website. Your continued use of our platform following the publication of any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information at Slotozen, please do not hesitate to get in touch with our team:

• Email: support@slotozen.com
• Live Chat: Available 24/7 directly on slotozen.com

We are committed to addressing your concerns promptly and transparently. Our team supports communications in English, German, Portuguese, and Spanish to ensure we can assist players across all our target markets.